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Privacy Policy

Last updated: April 2026

1. Data Controller Information

PropBlaze is a European proptech company committed to protecting your privacy. We process personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws.

PropBlaze EU

Data Controller for personal data processing
Email: privacy@propblaze.eu
Data Protection Officer: dpo@propblaze.eu

2. What Data We Collect

We collect the following categories of personal data:

Account & Registration Data:

Name, email address, phone number, company name, billing address, and account preferences.

Property Data:

Property location, price, features, images, legal documents (property deeds, titles), and ownership verification documents.

Communication Data:

Messages, emails, and communications between property owners and agencies through our platform.

Payment & Billing Data:

Billing address, transaction history, and payment method information (processed by Stripe—we do not store full credit card details).

Usage & Technical Data:

IP address, browser type, device information, pages visited, time spent on platform, and analytics data for service improvement.

3. How We Use Your Data

We process your personal data for the following purposes:

  • Service Delivery: Creating and managing your account, processing subscriptions, and delivering the PropBlaze service.
  • AI Matching & Distribution: Analyzing property data and using AI algorithms to match properties with appropriate agencies and distribute listings.
  • Communication: Facilitating communication between property owners and agencies, sending notifications, and responding to inquiries.
  • Billing & Payments: Processing subscription payments and managing billing records through our payment provider, Stripe.
  • Service Improvement: Analyzing usage patterns, conducting market research, and improving our algorithms and platform features.
  • Legal Compliance: Complying with legal obligations, resolving disputes, and enforcing agreements.
  • Security: Preventing fraud, protecting against unauthorized access, and maintaining platform security.

4. Legal Basis for Data Processing (GDPR Article 6)

We rely on the following legal bases to process your personal data under GDPR:

Contract (Article 6(1)(b)):

Processing is necessary to fulfill our service agreement with you, including account creation, service delivery, and billing.

Consent (Article 6(1)(a)):

We obtain your consent for marketing communications, cookies, and optional data processing beyond service delivery.

Legitimate Interest (Article 6(1)(f)):

We process data for service improvement, fraud prevention, and platform security, where our interests are balanced against your rights.

5. Data Sharing & Third Parties

We share your personal data with the following categories of recipients:

Real Estate Agencies:

When you submit a property, we share the property information and your contact details with matched agencies. You control the distribution through your account.

Payment Processor (Stripe):

We share billing information with Stripe to process payments. Stripe is certified under the EU-U.S. Data Privacy Framework.

Email Service Provider (Resend):

We use Resend for sending transactional and marketing emails. Email data is processed according to applicable data protection agreements.

Legal & Regulatory Authorities:

We may disclose data to courts, law enforcement, or regulatory authorities as required by law or to protect our legal rights.

6. Data Retention Periods

We retain personal data only as long as necessary:

  • Account Data: Retained for the duration of your account and 12 months after cancellation or deletion, unless longer retention is required by law.
  • Property Data: Retained while the property is listed and for 24 months after removal, for historical records and potential inquiries.
  • Payment Data: Retained for 7 years for tax and accounting purposes, in accordance with EU regulations.
  • Communication Data: Retained for 2 years after the last interaction, unless longer retention is required by law.
  • Usage & Technical Data: Retained for up to 12 months for analytics and service improvement purposes.

7. Your GDPR Rights

Under the GDPR, you have the following rights concerning your personal data:

Right of Access:

You have the right to request a copy of all personal data we hold about you.

Right to Rectification:

You can request correction of inaccurate or incomplete personal data.

Right to Erasure:

You can request deletion of your personal data, subject to certain legal exceptions.

Right to Restrict Processing:

You can request that we limit how we use your data while a complaint is being investigated.

Right to Data Portability:

You can request your data in a machine-readable format and transfer it to another service provider.

Right to Object:

You can object to processing of your data for marketing, profiling, or legitimate interest purposes.

Right to Not Be Profiled:

You have the right to not be subject to automated decision-making, including profiling, that has a legal effect on you.

8. Cookies & Tracking Technologies

PropBlaze uses minimal cookies and tracking technologies. We only use essential, functional cookies required for the platform to operate. We do not use marketing or tracking cookies. By using PropBlaze, you consent to essential cookies. You can manage cookie preferences in your browser settings.

We comply with the ePrivacy Directive and GDPR cookie requirements, providing transparent information about all cookie usage.

9. International Data Transfers

PropBlaze is based in Europe and primarily processes data within the EU/EEA. However, when necessary for service delivery (e.g., using Stripe or other international processors), we transfer data to countries outside the EU/EEA. We ensure such transfers are protected by:

  • Standard contractual clauses approved by the EU Commission
  • Adequacy decisions recognizing equivalent data protection
  • Your explicit consent to transfer where required

10. Exercising Your Rights

To exercise any of your GDPR rights, please submit a request to our Data Protection Officer:

Data Protection Officer

Email: dpo@propblaze.eu
Or contact: privacy@propblaze.eu

We will respond to your request within 30 days. You also have the right to lodge a complaint with your national data protection authority if you believe your rights have been violated.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Your continued use of PropBlaze following such changes constitutes your acceptance of the updated Privacy Policy.

Last Updated: April 2026

For more information about your data rights, see our GDPR Rights page.